Refunds and Returns

Returns

Please check your order immediately upon receipt for accuracy, completeness, and defects. If your order is incomplete, incorrect, or if you find an item damaged, you must contact JRi Suspension Company within 72 hours of receipt and we will process a return and replacement at no additional cost to you.

If you are not satisfied with your purchase, we will accept a return of unused product for a refund or exchange within 30 days of the invoice date. A 15% restocking and handling fee applies to all returned items. The customer is responsible for the cost of return shipping.

Exceptions to this policy:

• We will only accept returns of product in new, resalable condition.
• Items that have been installed, disassembled, or modified in any way are not returnable.
• Items that have been custom laser engraved are not returnable.
• Custom-built shocks, struts, or components made to fit customer requirements or specifications are not returnable.

If any component of the returned product is missing, JRi Suspension Company reserves the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of all returned items will be determined at the sole discretion of Cedar Suspension Company.

This return policy may be amended or changed by Cedar Suspension Company at any time without notification.

Incorrect Merchandise or Defective Products

If you receive an item you did not order in error or a defective product**, please contact Cedar Suspension Company within our 30-day return policy period and we will process your return and replacement free of shipping charges. Contact Cedar Suspension Company Customer Service at sales@jrisuspensionco.com to process your return and receive shipping information.

**JRi Suspension Company is not responsible for labor or other costs resulting from the installation of incorrect or defective parts. The customer is responsible to inspect and accept all parts upon receipt.

Damaged Shipment

If you receive an item that has been damaged in shipping, please email sales@jrisuspensionco.com within 72 hours of receipt. We will ship a replacement free of charge and pursue a claim with the carrier (FedEx or other). Please retain the original packing. We may ask you to send us a photo of the damage for claims purposes. We may also ask that the carrier contact you to inspect and/or collect the damaged shipment.

Undeliverable or Refused Shipments

If the carrier is unable to complete the delivery due to incomplete or incorrect addresses, or if the recipient refuses delivery, the shipment will be returned to Cedar Suspension Company. Orders returned for the above reasons may take up to 4 weeks to be processed. A 15% restocking fee will apply to all such returns.

Unauthorized Returns

Return of any product without following the steps below will result in delayed processing by up to 4 weeks. An additional restocking fee of up to 50% of the purchase price may also be applied at the discretion of JRi Suspension Company.

Please follow the return procedure below with your shipment:

Return Authorization Procedure

1. Submit a Request for Return

Please email sales@JRisuspensionco.com within 30 days of the invoice date on your order with the following information:

• Name
• Sales Order # (found on your invoice)
• Reason for Return

Via return email, Cedar Suspension Company will send you a Return Merchandise Authorization (RMA) number which is required to process your return. All merchandise must be returned in new, resalable condition in the original packaging within 5 days of the issuance of the RMA number.

2. Ship Your Order Back to JRi Suspension Company

Ship the item back to the address provided with your RMA using the following format:

JRi Suspension Company
Attention: Return Desk – RMA # [your RMA number]
[Return Address as Provided in RMA Email]

Please include your name and contact information (phone and email) inside the shipment. When shipping an item back to us, we recommend that you use FedEx, UPS, or any other carrier that offers signature confirmation and insurance. JRi Suspension Company is not responsible for lost or damaged packages. The customer agrees to bear all shipping costs and all risk of loss during return shipment. Only the signature of an authorized JRi Suspension Company employee will suffice as proof of delivery.

3. Refund Issuance

Upon arrival at JRi Suspension Company’s facility, all returns will be inspected. If approved for a refund, the refund will be processed within 24 hours. If any issues are present, Cedar Suspension Company will contact you at the phone number or email you have provided.